Member Service Representative

PURPOSE OF POSITION:  
To effectively interpret the Cooperative’s policies, rates, rules and regulations, billing 
procedures and related information to consumers.  Maintain excellent public relations 
with members and co-workers, and provide prompt, efficient, and courteous assistance to 
the membership of Farmers RECC with respect to billing, collection, and account 
settlement on electric energy accounts. 

Job Specifications 
1. High school graduate or equivalent is required. 
2. Two years Associates degree or higher preferred. 
3. Proficient in Microsoft Office (Word, Excel, etc.) 
4. Teller experience preferred. 
5. Strong communication skills required with the ability to work in a team 
environment. 
6. Regular and punctual attendance is an essential function of this position under all 
weather conditions 
7. Must have strong communication skills to communicate with members and 
employees. 
8. Must develop and maintain a clear understanding of office procedures, 
Cooperative policies, rates, rules, and regulations. 
9. Must safeguard confidentiality with sensitive personal information and respect 
customers’ right to privacy. 
10. Strong written language skills are desired. 
11. Strong problem solving skills are desired. 
12. Ability to multi-task under stressful conditions. 
13. Must be able to operate ordinary office equipment such as a telephone, computer 
keyboard, calculator, etc. with an acceptable degree of speed and accuracy. 
14. Must be able to work independently and assume responsibility. 
15. Must possess the ability to give and receive pertinent information clearly, 
concisely, and efficiently. 
16. Characteristics required:  straightforwardness, honesty, integrity, tact, and 
neatness.

This job description is not intended to be all-inclusive; an employee will also perform 
other reasonable related job responsibilities as assigned by the immediate supervisor and 
other management as required. Farmers RECC reserves the right to change job 
descriptions, job duties, or working schedules based on the needs of the Cooperative. 

Working Conditions: 
1. Works in a climate controlled office environment 
2. Job requires sitting, standing, walking, bending and reaching 
3. Normal office conditions with moderate to heavy work load 
4. Requires good finger dexterity, repetitive motions with hands and fingers 
5. Requires the ability to perform close work 
6. Requires good vision and hearing 

Essential Duties/Responsibilities: 
The following are essential responsibilities of this position and do not include marginal 
functions that are incidental to the performance of the fundamental job duties. The scope 
and duties of this position may change or be temporarily altered based on the business 
needs of the Cooperative. The basic requirement of every position is to perform all tasks 
as assigned by your supervisor. This document does not create an employment contract, 
implied or otherwise, other than an “at will” employment relationship. 
1. Interpret and apply Cooperative policies and procedures relative to service order 
activity, bill payments, the billing/collection process, and capital credits. 
2. Maintain excellent public relations with fellow employees and customers while 
displaying friendliness and courtesy at all times. 
3.  Receive and accurately post member-consumer payments of bills and other fees 
collected over the counter following proper accounting procedures. Must issue 
receipts and keep proper documentation of payments. Balance cash drawer and 
make daily bank deposits.  Use extreme caution in handling money properly 
4.  Assist other MSR’s in answering phones, taking payments, opening mail, and 
resolving customer requests and complaints as needed. 
5.  Work closely with other MSR’s to assure accuracy of information given to the 
cooperative member. 
6.  Assist members with applying for e-billing, levelized billing and bank/credit card 
draft information for member accounts if they walk in, call by phone, or over the 
internet. 
7.  Responsible for billing and balancing member accounts. 
8.  Maintain daily balancing of all billing accounts to month end general ledger. 
9.  Work with the Service Department and Field Service Representatives to maintain 
customer needs. 

10. Learn and understand the cycle billing process. 
11. Understand the Net Metering Policy and Procedures.